Our quality concept ensures reliability and consistency as regards both prices and the product we deliver, our service and our expertise. As a service provider, we offer a partnership that you can depend on even years down the line.
The ISO 9001:2015 certificate is recognised globally as the mark of reliable, effective quality management. Back in 1995, LÓPEZ-EBRI® became the first European company in the translation industry to be certified to the standard, in its earlier version. Ever since, the annual audits conducted by the German quality system certification company DQS confirm that quality at LÓPEZ-EBRI® is an inseparable element of the company’s philosophy.
The following strengths of LÓPEZ-EBRI GmbH, among others, are certified by the auditor:
High degree of customer focus; customers' concerns are taken very seriously.
Extremely small percentage of complaints; high customer satisfaction.
Top priority given to quality of service.
Self-learning organisation; good integration of external service providers.
Effective integration of new members of staff; good communication